India’s finest full-service carrier, Vistara, continues to set the bar in customer delight and experience by winning the ‘Best Airline Staff in Central Asia and India’ award for the second time in a row at the coveted Skytrax World Airline Awards 2019, held on the sidelines of the Paris Air Show in France. The award was presented by Mr. Edward Plaisted, CEO of Skytrax to Mr. Nikhil Pandey, Deputy General Manager – Airport Standards & Performance, Vistara and two of the airline’s cabin crew members, Ms. Vritti Mehra and Ms. Kimngaihlun, representing Vistara’s warm and cheerful frontline staff.
Vistara was voted for by global air travellers based on their experiences. The ‘Best Airline Staff’ award recognises consistent service excellence across the entire spectrum of customer touch points. . Customer satisfaction scoring matrices cover airline staff’s service efficiency, friendliness and hospitality, language skills and overall quality consistency for both, the airport and onboard experience.
Mr. Leslie Thng, Chief Executive Officer, Vistara, credited the award to all of Vistara’s employees and said,
“Every single day, our effort is to delight our customers by making flying an experience one can always look forward to. We’re happy to receive this esteemed award by Skytrax which reflects the trust of our customers and recognises the dedication of all our customer-facing staff to consistently deliver an unparalleled flying experience to millions of travellers in India.”
Commenting on the Awards, Mr. Edward Plaisted, CEO of Skytrax, said,
“We congratulate Vistara on the fabulous achievement of being voted the Best Airline Staff Service in Central Asia and India, for the second consecutive year. The airline should be extremely proud of this success as this result comes directly from their customers.”
Skytrax’s World Airline Awards are based on the world’s largest, annual airline passenger satisfaction survey, which evaluates almost all airlines in the world. The primary focus of the survey is for customers to make their own, personal assessment as to which airline they consider to be the best by gauging quality standards across frontline products and services.
Vistara recently won top honours in the 2019 TripAdvisor’s Travellers’ Choice Awards, bagging two prestigious titles – ‘Best Airline – India’ and ‘Best Regional Airline – Asia’. The airline was also named the ‘Best Airline – Domestic’ at the Conde Nast Traveller India Readers’ Travel Awards 2019.
As the highest-rated Indian airline on Skytrax and TripAdvisor, and winner of several ‘Best Airline’ awards, Vistara has consistently raised the bar for operations and service delivery in the Indian aviation industry in a short span of time. With the new aircraft and fight additions, the airline connects 24 destinations, operates approximately 170 flights a day with a fleet of 23 Airbus A320 and 6 Boeing 737 aircraft, and has flown more than 15 million customers since starting operations in 2015.