Twitter has become a popular platform for customers to complain about brands. Companies take these complaints seriously and they solve the problems most of the times. Recently, a woman showed her anger on Twitter about an Airtel’s representative who misbehaved with her after she raised a complaint about reinstallation of DTH. pathetic Airtel DTH customer service.“I raised a complaint for reinstallation of DHT.but assigned service engineer miss behaved with me. His words are “Tum Phone Rakho Dobara call mt krna ” his number is+91 79-…….. This is how Airtel is looting it’s customer.” she tweeted.
@airtelindia pathetic Airtel DTH customer service.I raised complaint for reinstallation of DHT.but assigned service engineer miss behaved with me. His words are “Tum Phone Rakho Dobara call mt krna ” his number is+91 79-85195094. This is how Airtel is looting it’s customer.
— Pooja Singh 🇮🇳 (@pooja303singh) June 18, 2018
Shoaib from Airtel replied to this and assured her to solve the issue:
Hey, I most definitely appreciate you reaching out here! We’ll take a closer look into that & get back shortly with more information. Thank you, Shoaib
— Bharti Airtel India (@Airtel_Presence) June 18, 2018
The woman with Twitter user name Pooja Singh requested him to assign a Hindu representative.
Dear Shohaib, as you’re a Muslim and I have no faith in your working ethics because Kuran may have different version for customer service, thus requesting you to assign a Hindu representative for my request. Thanks
— Pooja Singh 🇮🇳 (@pooja303singh) June 18, 2018
Airtel responded through a new representative named Gaganjot and asked Pooja for her details.
Hi Pooja! As discussed, please let me know what days & time frames work best for you so we can talk. Further, please share an alternate number so that I can assist you further with this. Thank you, Gaganjot
— Bharti Airtel India (@Airtel_Presence) June 18, 2018
Users on Twitter saw this and started to show their anger on both Pooja and Airtel for showing hate against Muslims.
How can Airtel encourage such behavior?
How can airtell encourage such behavior from a client which is targeted against a specific community . Airtell should have rejected . Surprised how can airtell say they are taking a closer look??
— Syed Ameen (@snameen) June 18, 2018
You should take action against such people.
Shame Airtel_Presence you should take action against such people and you are trying to satisfy her proving that she is right!!!!
— Mujammil Pathan (@pathanmf007) June 18, 2018
I’m beginning the process of porting my number
Dear @Airtel_Presence this conversation is genuine (I’ve seen the timeline myself). I refuse to pay another penny to a company that condones such blatant bigotry. I’m beginning the process of porting my number to another service provider & canceling my DTH & Broadband. pic.twitter.com/BZxJOaEsN6
— Omar Abdullah (@OmarAbdullah) June 18, 2018
Shameful!!
Seriously, Airtel?! The mind boggles. You guys pandered to her mind-numbing, hateful request & got another employee to respond? What’s wrong with you? Surely, your “customer service” metrics can’t be more important than standing up to what is clearly VERY WRONG!? Shameful.
— Richa Joshi Kaul (@richajkaul) June 19, 2018
Also Read: Guy Cancelled Ola Cabs Because Of Muslim Driver, The Way Ola Replied Deserves Respect
Below are some tweets against the behavior against the woman.
I would advice you that please remove the Indian flag logo from your account
Hello! Ms. Pooja! As you have grabbed the nation’s attention I would advice you that please remove the Indian flag logo from your account username. It’s insulting to see it there because you don’t deserve it. #FakeProudIndian
— Prafful Bansal (@prafullbansal) June 18, 2018
What if Shoaib is a good human like Dr. APJ Abdul Kalam?
Sorry but I condemn your extreme prejudice which is a manifestation of your unfounded hatred towards Muslims! What if Shoaib is a good human like Dr. APJ Abdul Kalam? Moreover at a corporate call centre its company’s policies which is followed!https://t.co/tINblfvooe
— DarkKnight (@Nair008Nair) June 18, 2018
What has religion to do with telecom service?
what has religion to do with telecom service?her cheap behaviour does not worth a cent and will cost airtel millions. Airtel should sue her .
— pash (@rfpasha) June 19, 2018
Even celebrity Gauhar Khan replied to Pooja’s tweet
Be careful! Pls see your ophthalmologist soon !! U are blinded by hatred !!! U couldn’t even spell his name right in a reply, !! N it’s the Quran BTW !! Agar nafrat se dimaag nahi kharaab hua hota toh shayad education mein basic spellings toh pata hi hoti!! 😡😠
— Gauahar Khan (@GAUAHAR_KHAN) June 18, 2018
Airtel after coming to know about the seriousness of this issue replied
“At Airtel, we do not differentiate between customers or our employees/partners on the basis of caste or religion. If a customer contacts us again for an ongoing service issue then the first available service executive responds in the interest of time. We request everyone not to misinterpret and give it unnecessary religious colour to several accounts.”
This shows how much impact social media posts and replies have on the mindset of modern-day customers. COmpanies should handle their accounts very carefully and avoid such mistakes as it can cost them in a big way.
