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Woman Asks For Hindu Representative, Twitter Shows Anger On Airtel’s Reply

| Published on June 19, 2018

Twitter has become a popular platform for customers to complain about brands. Companies take these complaints seriously and they solve the problems most of the times. Recently, a woman showed her anger on Twitter about an Airtel’s representative who misbehaved with her after she raised a complaint about reinstallation of DTH. pathetic Airtel DTH customer service.“I raised a complaint for reinstallation of DHT.but assigned service engineer miss behaved with me. His words are “Tum Phone Rakho Dobara call mt krna ” his number is+91 79-…….. This is how Airtel is looting it’s customer.” she tweeted.

Shoaib from Airtel replied to this and assured her to solve the issue:


The woman with Twitter user name Pooja Singh requested him to assign a Hindu representative.

Airtel responded through a new representative named Gaganjot and asked Pooja for her details.

Users on Twitter saw this and started to show their anger on both Pooja and Airtel for showing hate against Muslims.

How can Airtel encourage such behavior?


You should take action against such people.


I’m beginning the process of porting my number


Shameful!!

Also Read: Guy Cancelled Ola Cabs Because Of Muslim Driver, The Way Ola Replied Deserves Respect

Below are some tweets against the behavior against the woman.

I would advice you that please remove the Indian flag logo from your account


What if Shoaib is a good human like Dr. APJ Abdul Kalam?


What has religion to do with telecom service?


Even celebrity Gauhar Khan replied to Pooja’s tweet


Airtel after coming to know about the seriousness of this issue replied

Source

“At Airtel, we do not differentiate between customers or our employees/partners on the basis of caste or religion. If a customer contacts us again for an ongoing service issue then the first available service executive responds in the interest of time. We request everyone not to misinterpret and give it unnecessary religious colour to several accounts.”

This shows how much impact social media posts and replies have on the mindset of modern-day customers. COmpanies should handle their accounts very carefully and avoid such mistakes as it can cost them in a big way.

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