Borzo has appointed Darryl Dias as Country Head for India. He has been tasked with leading the company’s growth strategy, strengthening SME logistics capabilities, and scaling intra-city delivery operations in the country.
The appointment has come at a time when India has emerged as the company’s largest and fastest-growing market, contributing nearly 65% of global GMV and over 75% of total deliveries. Dias has taken charge of the India business with a focus on accelerating growth, improving operational execution, and expanding the company’s presence in the on-demand delivery segment.
He has brought over 15 years of experience across operations, business strategy, and product development. In his new role, he has been responsible for strengthening market presence, expanding the SME customer base, and building India as a standalone business unit. India has accounted for nearly 90% of the company’s active global customer base, supported by a network of over 40,000 monthly active delivery partners.
Prior to this, Dias has been Co-Founder at Magenta Mobility, where he has played a role in scaling operations and building technology and business processes within the electric mobility ecosystem. Earlier, he has worked with Abus Kransysteme GmbH, gaining experience across technical and commercial functions.
India has continued to be a key market for Borzo, with SMEs contributing the majority of demand on the platform, alongside growth in food, grocery, and retail segments. The company has reported an average quarterly GMV of approximately Rs 500 million in India and has focused on expanding across existing cities while entering new high-growth clusters.
As part of its strategy under the new leadership, Borzo has planned to deepen its presence in urban and emerging markets, strengthen its delivery partner network, and invest in technology-led capabilities such as AI-driven route optimisation, fraud detection, and customer experience improvements. The company has also aimed to localise operations to better serve India’s SME ecosystem.
“India is at a pivotal moment in the evolution of on-demand logistics, driven by the rapid growth of SMEs, e-commerce, and q-commerce. What excites me most is the opportunity to build a highly ef icient, technology-led delivery ecosystem that levels the playing field for millions of businesses of all sizes to scale seamlessly. Borzo is uniquely positioned to enable this with its global expertise and mature technology.” – Darryl Dias, Country Head – India, Borzo.
“Over the next few years, on-demand delivery in India will move from being a convenience to becoming core infrastructure for commerce. Hyperlocal and same-day delivery will increasingly become standard expectations, especially for SMEs and local businesses. Our vision is to make Borzo one of the most trusted and ef icient intra-city delivery platforms in India by simplifying logistics through technology while ensuring af ordability and reliability.” – Darryl Dias, Country Head – India, Borzo.
“India is a cornerstone of Borzo’s global growth story, driven by its vast and dynamic SME ecosystem and rapidly evolving commerce landscape. As we continue to scale our presence here, building trust and delivering consistent service quality remain central to our approach. Darryl’s strong operational expertise and deep understanding of India’s mobility and logistics ecosystem make him well-positioned to lead this next phase of growth. With his leadership, we aim to further strengthen our intra-city delivery capabilities while continuing to empower businesses with reliable, technology-driven logistics solutions.” – Alina Kisina.
