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When The Streets Speak, Should Brands?

As student protests spark nationwide conversations, brands are facing growing pressure to take a stand. Marketing Mind examines the debate dividing the advertising industry- whether silence is strategy, responsibility or selective purpose.

Sakshi Sharma by Sakshi Sharma
July 23, 2026
in What’s Buzzing
A A
When The Streets Speak, Should Brands?

The conversation around brands and activism isn’t new.

From Black Lives Matter and #MeToo to farmers’ protests, LGBTQ+ rights and global conflicts, every politically or socially charged moment has reignited the same question:

Should brands speak?

In recent days, the student protests have evolved into one of the country’s most closely watched movements, with activist Sonam Wangchuk at its centre. Now on the 26th day of his hunger strike in solidarity with students protesting the alleged NEET 2026 paper leak and demanding accountability from the education system, Wangchuk has become the face of a growing public conversation- one that has sparked widespread reactions from brands, citizens, public figures and sections of the media.

The ongoing student protests in the national capital, and certain parts of the country, have once again put corporate communication under the microscope. This time, however, the debate isn’t just about whether brands are silent- it’s also about whether silence itself has become a communication strategy.

Across LinkedIn and Instagram, marketers, creators, founders and communication professionals appear sharply divided. Some believe brands have a responsibility to acknowledge moments that matter to their consumers. Others argue that not every issue deserves a brand statement and that restraint is often the more responsible choice.

The Growing Demand For Brands To Speak

As images and updates from the protests continue to dominate social media, a parallel conversation has emerged within India’s advertising and marketing ecosystem.

Creators, marketers and communication professionals have increasingly begun questioning why many brands have continued with business-as-usual content while one of the country’s most talked-about public issues unfolds.

For many, the expectation stems from the evolution of brand purpose itself. Over the past decade, brands have positioned themselves as entities that stand for more than just products- championing conversations around mental health, gender equality, sustainability, diversity and inclusion.

The argument now being made is simple: if brands choose to have a voice during moments that align with their values, can they remain silent when their primary audience – Gen Z – is at the centre of a national conversation?

Several creators have echoed the sentiment that “a reel can wait” or “a campaign can wait,” arguing that there are moments when acknowledging reality matters more than maintaining a content calendar. Some have gone a step further, calling out fellow creators for continuing with regular entertainment content while the protests dominate public discourse.

When The Streets Speak, Should Brands? Sonam Wangchuk, Amul, LinkedIn, Instagram, Marketing Mind, Gen Z, Karthik Srinivasan, Black Lives Matter, #MeToo Marketing, Brand Marketing, Digital Marketing, Brand Activism, Brand Purpose, Corporate Communication, Crisis Communication, Consumer Trust, Reputation Management, Social Media Marketing ,Brand Marketing, Digital Marketing, Brand Activism, Brand Purpose, Corporate Communication, Should brands speak on social issues, What is brand activism, Consumer Trust

When The Streets Speak, Should Brands? Sonam Wangchuk, Amul, LinkedIn, Instagram, Marketing Mind, Gen Z, Karthik Srinivasan, Black Lives Matter, #MeToo Marketing, Brand Marketing, Digital Marketing, Brand Activism, Brand Purpose, Corporate Communication, Crisis Communication, Consumer Trust, Reputation Management, Social Media Marketing ,Brand Marketing, Digital Marketing, Brand Activism, Brand Purpose, Corporate Communication, Should brands speak on social issues, What is brand activism, Consumer Trust

When The Streets Speak, Should Brands? Sonam Wangchuk, Amul, LinkedIn, Instagram, Marketing Mind, Gen Z, Karthik Srinivasan, Black Lives Matter, #MeToo Marketing, Brand Marketing, Digital Marketing, Brand Activism, Brand Purpose, Corporate Communication, Crisis Communication, Consumer Trust, Reputation Management, Social Media Marketing ,Brand Marketing, Digital Marketing, Brand Activism, Brand Purpose, Corporate Communication, Should brands speak on social issues, What is brand activism, Consumer Trust

When The Streets Speak, Should Brands? Sonam Wangchuk, Amul, LinkedIn, Instagram, Marketing Mind, Gen Z, Karthik Srinivasan, Black Lives Matter, #MeToo Marketing, Brand Marketing, Digital Marketing, Brand Activism, Brand Purpose, Corporate Communication, Crisis Communication, Consumer Trust, Reputation Management, Social Media Marketing ,Brand Marketing, Digital Marketing, Brand Activism, Brand Purpose, Corporate Communication, Should brands speak on social issues, What is brand activism, Consumer Trust

When The Streets Speak, Should Brands? Sonam Wangchuk, Amul, LinkedIn, Instagram, Marketing Mind, Gen Z, Karthik Srinivasan, Black Lives Matter, #MeToo Marketing, Brand Marketing, Digital Marketing, Brand Activism, Brand Purpose, Corporate Communication, Crisis Communication, Consumer Trust, Reputation Management, Social Media Marketing ,Brand Marketing, Digital Marketing, Brand Activism, Brand Purpose, Corporate Communication, Should brands speak on social issues, What is brand activism, Consumer Trust

Another recurring criticism online revolves around Gen Z. Many creators have pointed out that brands frequently position Gen Z as their core target audience in presentations and marketing strategies. Yet, when members of that very audience are leading conversations on the streets and across social platforms, critics argue that many brands appear noticeably absent.

The discussion has also extended beyond brands. Several users have shared screenshots of unfollowing celebrities, influencers and companies they believe have chosen silence, suggesting that audiences are increasingly evaluating public figures not only on what they say but also on what they choose not to say.

Meanwhile, some content creators have attempted to imagine what brand communication could look like if companies publicly supported the movement, creating mock campaigns and speculative creatives that have been widely circulated across Instagram.

Certain publishers and creator-led platforms have also publicly stated that they did not feel it was appropriate to continue posting light-hearted or humorous content at the moment. Others, particularly meme pages, have actively used their platforms to express solidarity through regular protest-related posts.

The Argument For Silence

However, the expectation that every brand should publicly respond is far from universally accepted.

Another section of the advertising and communications industry believes that the growing pressure on brands to comment on every major social or political issue misunderstands the role of corporate communication.

Many industry professionals argue that brands are not public institutions or political organisations. Every statement issued by a company carries commercial, legal and reputational implications that extend far beyond social media. A “poorly considered” response, or even a well-intentioned one, can quickly become a source of controversy, creating consequences for employees, partners, investors and customers alike.

Some have argued that if a brand chooses to take a stand, it must be prepared to remain consistent when future issues arise, regardless of “how commercially uncomfortable those conversations become”. According to this school of thought, inconsistency damages credibility far more than silence does.

Several industry voices have also cautioned against reducing serious humanitarian or political developments to opportunities for moment marketing. They believe that not every public issue should become a brand communication exercise and that, in certain situations, saying nothing may reflect restraint rather than indifference.

For smaller businesses, the conversation becomes even more complex. Some founders and entrepreneurs have pointed out that unlike large corporations, they often operate with limited resources and cannot easily absorb consumer backlash, political scrutiny or commercial consequences arising from public statements. For them, remaining silent is less about avoiding responsibility and more about protecting the sustainability of their businesses.

When The Streets Speak, Should Brands? Sonam Wangchuk, Amul, LinkedIn, Instagram, Marketing Mind, Gen Z, Karthik Srinivasan, Black Lives Matter, #MeToo Marketing, Brand Marketing, Digital Marketing, Brand Activism, Brand Purpose, Corporate Communication, Crisis Communication, Consumer Trust, Reputation Management, Social Media Marketing ,Brand Marketing, Digital Marketing, Brand Activism, Brand Purpose, Corporate Communication, Should brands speak on social issues, What is brand activism, Consumer Trust

When Silence Becomes The Story

Perhaps the most frequently discussed example within advertising circles has been Amul.

Known for its topical creatives that have commented on everything from politics and sports to international affairs and cultural moments, Amul has built a decades-long reputation for responding to news through its instantly recognisable illustrations and wordplay.

This time, however, it was not a campaign that drew attention- it was the absence of one.

Communications strategy consultant Karthik Srinivasan highlighted this on LinkedIn, observing the contrast with an earlier hunger strike more than a decade ago, when the brand had publicly reflected the moment through its advertising.

This observation quickly became part of the wider debate, with many questioning whether the absence represented a conscious strategic decision or simply reflected changing corporate priorities. Importantly, the discussion was less about demanding a campaign and more about how expectations evolve once a brand becomes known for consistently participating in cultural conversations.

Is This Really About Brand Purpose?

At the heart of the debate lies a broader question: what does brand purpose actually mean?

Over the years, purpose-driven marketing has encouraged companies to position themselves around values rather than just products. Campaigns celebrating diversity, inclusion, sustainability and social progress have become increasingly common, often helping brands build stronger emotional connections with consumers.

That history has also changed consumer expectations.

Many online commentators argue that “purpose cannot be selective”- that brands cannot actively champion values during commercially safe moments while remaining absent during more uncomfortable conversations. In their view, audiences today are quick to notice inconsistencies between messaging and action.

Others, however, believe this expectation places an unrealistic “burden” on brands. They argue that purpose does not necessarily require public commentary on every issue and that responsible communication also involves recognising when a brand has little meaningful contribution to make.

The debate therefore is no longer simply about speaking or staying silent. It is increasingly about consistency, authenticity and whether purpose is viewed as a long-term commitment or a campaign strategy.

A Familiar Question, Different Moment

This is not the first time brands have found themselves navigating difficult public conversations.

Whether during social justice movements, public protests, geopolitical conflicts or humanitarian crises, the advertising and marketing industry has repeatedly revisited the same question: where does corporate responsibility end and commercial responsibility begin?

There are no universally accepted answers.

For some, silence signals caution. For others, it reflects selective purpose. For still others, it is simply a sound business strategy.

Perhaps that is why this debate continues to resurface with every major public moment. In an era where consumers increasingly expect brands to have personalities, values and opinions, every statement, and every omission, is interpreted through a wider lens.

Whether brands should speak is ultimately a question each organisation will answer differently.

What remains undeniable, however, is that silence itself is no longer invisible. In today’s communication landscape, choosing not to say anything has become a statement that audiences, marketers and creators are just as willing to analyse as any campaign that does.

 

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Every marketer talks about building awareness, few have to build it without talking about the product. India's alcobev industry has spent decades navigating that paradox. Direct product advertising isn't permitted, making surrogate advertising only one part of the marketing equation. The bigger challenge has always been earning something no media budget can buy: consumers who become advocates for the brand. For Debasree Dasgupta, Chief Marketing Officer, Pernod Ricard India, that's the category's biggest truth. “Consumers will always be your biggest advertisers,” she said. It's a philosophy born out of necessity. But it has also shaped how alcobev brands think about marketing itself. “The principles of marketing are the same whether it's personal care, beauty or alcobev. What changes is the complexity.” That complexity, according to Dasgupta, isn't just about navigating regulations. It's about understanding consumers, managing a diverse portfolio, and ensuring brands continue to grow despite having fewer traditional marketing levers than almost any other consumer category. India remains one of the world's most tightly regulated alcohol markets, where brands have to navigate different state regulations, on-trade and off-trade ecosystems, and restrictions on advertising products directly. For marketers, that has meant learning an entirely different language of brand building. Marketing hasn't changed, The rulebook has Dasgupta's own career has prepared her for exactly that. Rather than following a straight path, she has moved across FMCG, health and hygiene, beverages and now alcobev, picking up different lessons along the way. “I think the beauty is that I didn't have a linear career path, and I think it was very deliberate and intentional.” Each company, she said, has added a different layer to her understanding of marketing. “Unilever taught me to be extremely consumer-centric and always keep the consumer at the heart. Reckitt taught me commercial discipline, that marketing needs to lead to commercial and business growth. PepsiCo was about how brands stay relevant in culture.” Bringing those experiences together at Pernod Ricard has reinforced one belief. “The principles of marketing remain the same.” The environment, however, certainly doesn't. While referring to India as one of the markets where alcohol advertising is prohibited, she said, “The regulatory landscape is quite complex. That's the piece that one needs to wrap their minds around as you navigate and ensure that you're able to drive business growth.” That complexity extends well beyond regulation. “At a portfolio level, it's important for us to understand what is delivering the present and what will deliver tomorrow,” she said. “Where is growth coming from today, and where will growth come from in the future?” When consumers become the media channel Perhaps the biggest difference between alcobev and traditional consumer goods lies in how brands create awareness. Unlike an FMCG company, Pernod Ricard cannot advertise its alcohol products directly. “So the disadvantage that we have versus CPG is we cannot advertise products,” Dasgupta said. “We are in compliance with the guidelines that exist today.” Instead, the company builds visibility through compliant brand extensions such as packaged drinking water, while investing in passion points like cricket, music and digital platforms. “For us, the brand extension is a compliant business in itself and we can advertise that. We continue to double down on social, digital and influencer marketing for those businesses.” Furthermore, Dasgupta went on to say, “What we rely on is on-premise advocacy. We rely on sampling. We ensure that our liquids are extremely high quality so that when the moment of truth happens, consumers really love the product.” That has also meant new launches take longer to build. “Awareness build-up is much slower because consumers discover the product at the point of sale. That's very different from an FMCG brand.” Which naturally raises another question: if brands can't advertise products, who does the selling? “The consumers will always be your biggest advertisers,” Dasgupta said. “If you walk into an outlet and see someone drinking, it gives you confidence in the brand.” Word of mouth, she believes, becomes one of the category's most powerful marketing channels. “In a category where you can't advertise the product, consumers become your champions.” That consumer-first philosophy also shapes how global brands are adapted for India. For marketers outside the alcobev industry, the constraints may seem daunting. For Dasgupta, they've simply reinforced a timeless lesson. When the product can't do the talking, the brand, and ultimately the consumer, has to.

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