Do you service most of your clients via WhatsApp? Then we have good news for you! The company just introduced some cool features for brands to engage easily with their customers and clients. Check these new features out!
Catalogs
You don’t need to send pictures and videos of your products to your customers. Create a WhatsApp catalog to help your customers easily browse through the available services and products and navigate to your website to purchase them all. Catalogs also helps navigate to Instagram and Facebook.
You can create a catalog in the following ways,
- Open the WhatsApp Business app and open Settings
- Under Business Tools, choose Catalog
- Edit the catalog and connect with potential customers on different platforms
QR Codes
You can start a chat with any customer or client by using QR codes. This means, that it isn’t necessary to save a contact number to begin a conversation. In fact, QR codes can be placed on the product packaging, bills and even business cards so that it is easy for the customer to start a chat with a business as well.
With the ease of messenger apps like WhatsApp, it is easy for the entire chain of manufacturers, producers, retailers/wholesalers and also consumers to function in a better and more cohesive manner.
