Swiggy announced the signing of a Memorandum of Understanding to upskill delivery partners in collaboration with upGrad. The initiative will give Swiggy’s delivery partners access to university-certified higher education programs and professional development certifications tailored for India’s frontline workforce.
Many delivery partners have been unable to pursue higher education and learning opportunities due to financial or personal constraints. With this collaboration, Swiggy and upGrad will provide academic pathways at reduced costs, supported by need-based scholarships. Delivery partners will also be able to learn from a curated Career Udaan Pack, a soft skills module covering communication, digital fluency, and workplace readiness and confidence, designed for last-mile delivery professionals.
The initiative is built on upGrad’s online learning ecosystem and learning management system infrastructure. It aims to make job-relevant learning and upskilling accessible at scale and recognize last-mile workers as a part of India’s formal skilling efforts.
Saurav Goyal, Senior Vice President- Driver and Delivery Org, Swiggy said, “Our delivery partners are one of the key pillars of the Swiggy business, and we are committed to creating opportunities that support their professional growth. With this partnership with upGrad, we aim to enable growth of our delivery partners by providing them quality and relevant learning opportunities. By combining formal upskilling opportunities with emerging tech certifications and soft skills training, this initiative empowers Swiggy’s 6.9 lakh-strong frontline executives with access to credible career pathways. By bringing credible, job-relevant skills and certifications to this workforce, we are creating a ladder of opportunity that strengthens our partners’ careers and fundamentally elevates India’s collective skilled advantage.”
Anuj Vishwakarma, CEO – Higher Education at upGrad added, “India’s demographic advantage can translate into economic strength only if every section of the workforce has access to quality education and job-relevant skills. Delivery executives, like millions of frontline workers across sectors, have long been excluded from formal upskilling pathways. This partnership with Swiggy isn’t just about bringing missed learning opportunities back, it’s about recognizing the potential of a workforce ready to rise. By equipping them with qualifications and workplace skills, we’re helping them move closer to formal employment opportunities and contributing to a stronger, more future-ready economy.”
