AnyMind Group has extended its AI customer service agent feature on AnyChat to WhatsApp. The feature, launched in March 2025 on AnyChat for LINE, has now been made available to businesses and merchants in markets such as India, Indonesia, the Philippines, Malaysia, Singapore, and other regions with WhatsApp users.
The move has come against the backdrop of WhatsApp’s large global user base, which Meta has revealed in April 2025 to have crossed 3 billion monthly active users, with India, Indonesia, and the Philippines ranking among the top five countries in terms of usage. Businesses using AnyChat can now automatically handle initial customer inquiries on WhatsApp by using LLMs to interpret free-text messages.
In a three-month study conducted between March 2025 and June 2025 with global water flosser brand Waterpik, the AI customer service agent on LINE has responded to 25% of all customer inquiries. AnyChat’s AI agents have been able to understand questions in natural language, generate responses based on brand-approved inputs, and reduce operational workloads while avoiding hallucinated answers.
The platform has also stored historical conversation data to help businesses identify recurring queries and refine response templates. Seasonal or product-specific information has been updated in real time, ensuring that customer responses remain accurate. The system has been designed to allow human agents to seamlessly take over conversations by collecting essential customer details during AI-led interactions.
On the extension of AnyChat’s AI customer service agent feature to WhatsApp, Aditya Aima, Managing Director, Growth Markets; Co-MD, India and MENA, AnyMind Group, has said, “For most Indian consumers, WhatsApp is the first and often the only touchpoint with a brand. That’s why this integration matters. It’s not about adding another tool, but about helping businesses have faster, more meaningful conversations with their customers, without overloading their teams. It’s a small shift with the potential for real, lasting impact.”
