Venkat Venkataraman has joined Freshworks as Vice President – Product, AI Platform and Strategy. Bringing over two decades of global experience across AI, engineering, and SaaS, he will lead the company’s AI product vision, powering solutions like Freddy Copilot, Insights, and AI Agents.
He announced the move in a LinkedIn post.
Venkataraman was most recently a Strategic Advisor at ComplexChaos Jun 2024 to May 2025. Prior to this, he was with RingCentral as Vice President of Engineering & AI, a role he held from February 2023 to June 2025.
Before that, he served as VP of Engineering at Hopin from June 2021 to March 2023, where he led the integration of key acquisitions like Attendify and Boomset. He was also Head of Engineering – Platform and Data at Nielsen from December 2019 to June 2021, and CTO and VP of Engineering at LiftIgniter between October 2018 and November 2019.
Prior to that, he spent nearly six years at TokBox (later Vonage) in various roles — including Head of Core Engineering, Director of Engineering for Cloud Platform, and Director of Engineering – Software Solutions and Infrastructure.
Earlier in his career, he held senior roles at CA Technologies from 2008 to 2013, where he worked as Global Technical Lead, Principal Software Engineer, and Senior Software Engineer. He also worked at BEA Systems from 2005 to 2008, and started his career at IBM, where he was a Software Engineer from 2002 to 2005.
