Twitter has become a great platform for customers to connect with big corporate companies. Earlier it was not that easy to give any feedback or complain about products and services these companies provide. Brands these days know the value of social media, and maintaining a good image online has now become a necessity for every business.
An Amazon user named Danish Malik ordered Kissan Jam and in return he got a bottle delivered which was already opened by someone and a big part of jam was also missing from the bottle. He tweeted about the whole thing and tagged Amazon India’s official account.
This Kissan Jam is so yuMmy that the team @amazonIN ate half of it before getting it delivered to me today from its own #Amazon Pantry.
However, I DON'T BELIEVE IN SHARING IS CARING!! Please re-send the new *seal* packed or refund…
Bar-code is also scribbled :> pic.twitter.com/W6aB3mVJ4r
— Danish Malik ♕ (@imdanishmalik) February 20, 2018
Hilarious!! isn’t it? Amazon was quick to reply to this with a tweet which promised Danish about solving the issue. Also, Amazon requested Danish to contact them through the contact us panel on their website.
I'm sorry about the condition in which the item has arrived. We'd like to look into this and help you, please connect with us here: https://t.co/rS49hgaADF and we'll assist you accordingly. ^MO
— Amazon Help (@AmazonHelp) February 20, 2018
But Danish had some other plans and he trolled Amazon in an amazing way.
Its sounds like: Im sorry, chal kone mein aa baat karke sort kartey hai !! ????✋
— Danish Malik ♕ (@imdanishmalik) February 20, 2018
Amazon kept its calm and praised Danish for his sense of humour.
You've got a good sense of humor. However, we never meant that. We'd like to help you with this. Please reach out to us using the link provided earlier and we'll get this sorted. ^GD
— Amazon Help (@AmazonHelp) February 20, 2018
This probably made Danish laugh and he once again tried trolling Amazon by asking a funny question. He wrote “I always gets confuse to choose between Strawberry Blast & Berry Blast. Whats your favorite now when you have already tasted from my Jam Bottle?”
Lol Thanks .. I will do that !!
Btw I always gets confuse to choose between Strawberry Blast & Berry Blast ..
Whats your favorite now when you have already tasted from my Jam Bottle? #AmazonIndia #Amazon
— Danish Malik ♕ (@imdanishmalik) February 21, 2018
Amazon again replied well and wrote “That’s a tough choice. When in doubt, we get both of them. Because two is better than one.”
That's a tough choice. When in doubt, we get both of them. Because two is better than one. ^ZR
— Amazon Help (@AmazonHelp) February 21, 2018
He agreed with Amazon’s statement but didn’t stop making fun of their service.
Totally Agreed !! But, you guys really having a good life. After all you can get easily whatever and whenever you want !! From your own warehouse or even from the customers order ..???????? #AmazonJamCrisis #AmazonIndia
— Danish Malik ♕ (@imdanishmalik) February 22, 2018
Amazon ensured him that all orders are scanned for a quality check before dispatching. They tried to close the matter by apologizing for the mistake and even appreciated Danish for understanding.
All orders are closed scanned for a quality check before dispatching. We apologize for the miss from our end. Henceforth, we'll make sure this won't happen again. Appreciate your understanding. ^JS
— Amazon Help (@AmazonHelp) February 22, 2018
Danish agreed to end this with a smart reply.
Aargh !! That's Ok. Just write it down 10 times and end it here.. But make sure you don't waste paper !! 😛 pic.twitter.com/HpG7fjSa2S
— Danish Malik ♕ (@imdanishmalik) February 23, 2018
