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Samsung & Visa Emerge As Most Mentioned Brands On Social Media In India At Paris Olympics 2024: Sprinklr

MM Desk by MM Desk
August 14, 2024
in What’s Buzzing
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Samsung & Visa Emerge As Most Mentioned Brands On Social Media In India At Paris Olympics 2024: Sprinklr

As the Paris Olympics 2024 drew to a close, India celebrated a series of extraordinary achievements highlighted by Manu Bhaker’s historic double bronze win, the Indian hockey team’s bronze medal triumph, and Neeraj Chopra’s silver medal victory.

Each of these remarkable performances amplified widespread enthusiasm, sparking over 20M conversations online, including more than 740K mentions centered around India. With the assistance of Sprinklr Insights, Sprinklr has compiled a report which gives one a glimpse into the vibrant conversations among Indian fans, capturing the pride and passion that fueled the nation’s support for its athletes at one of the world’s greatest sporting events.

While fans embraced the Olympic fever, brands too joined in the excitement with online conversations. Samsung was the most mentioned brand in online conversations about the 2024 Paris Olympics both in India and globally, with over 420K mentions in India from July 26 to August 11 and 195K mentions globally during the closing week.

Following Samsung at the second position was Visa with over 116K mentions across social media in India, closely followed by Orange at the third rung and Toyota at fourth with nearly 88K+ and 82K+ mentions respectively.

Globally, the closing week saw Omega and Decathlon occupy the second and third positions as trending sponsors, with Visa and Orange resurfacing in the fourth and fifth spots respectively.

Indian Athletes Shine as Fan Support Echoes Beyond Borders

Globally, Indian athletes claimed five of the top ten trending spots in the lead-up to the finals. Vinesh Phogat (#1) and Neeraj Chopra (#2) emerged as the most popular contenders, followed by PR Sreejesh (#7), Manu Bhaker (#9), and Harmanpreet Singh (#10) in the closing week. Amongst the most popular Indian athletes, Vinesh Phogat retained her leading spot with over 40K mentions, followed by Swapnil Kusale and PR Sreejesh with over 20K mentions each.

While Indian fans roared the loudest in the country, generating over 119K mentions, support also poured in from around the world, with Indian communities in the USA, Australia, Bahrain, UAE, and the UK joining the celebration.

Star markswoman Manu Bhaker joined the ranks of seasoned athletes and Olympic medalists like Neeraj Chopra and PV Sindhu, garnering widespread acclaim on social media for her remarkable double bronze victory. Bhaker’s achievements sparked over 156K mentions, while Chopra and Sindhu followed with 59K and 25K mentions, respectively.

In a poignant twist, Vinesh Phogat’s journey stirred intense emotions online—from her historic moment as the first Indian female wrestler to reach an Olympic final, to her subsequent retirement announcement, sparking over 57K mentions across social media.

This wave of digital support underscored the collective excitement and national pride driving India’s Olympic passion, as fans came together to honor the dedication, efforts, triumphs, and setbacks, all in equal measures, for contending Indian athletes.

Women Athletes Command the Spotlight, Led by Manu Bhaker’s Historic Triumphs

The 2024 Olympics marked a defining moment for Indian sports, with women athletes emerging as the true stars of the games. Making up 40% of the Indian contingent, they not only represented the nation with pride but also delivered some of its most memorable performances. Leading the charge was markswoman Manu Bhaker, who etched her name in history by becoming the first Indian woman to win two Olympic medals in a single edition. Her extraordinary feat captivated the nation, igniting over 150K conversations online.

Hockey Takes the Lead as India’s Most Popular Olympic Sport

India’s passion for sports was unmistakably on display throughout the 2024 Olympics. Team India’s bronze medal in Hockey ignited a wave of excitement, elevating the national sport to the top spot as the most discussed category in the country with over 150K mentions. This was followed closely by Shooting with Manu Bhaker’s Bronze win which culminated in nearly 100K mentions for the sport – with Badminton, Wrestling and Athletics rounding out the top five.

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Every marketer talks about building awareness, few have to build it without talking about the product. India's alcobev industry has spent decades navigating that paradox. Direct product advertising isn't permitted, making surrogate advertising only one part of the marketing equation. The bigger challenge has always been earning something no media budget can buy: consumers who become advocates for the brand. For Debasree Dasgupta, Chief Marketing Officer, Pernod Ricard India, that's the category's biggest truth. “Consumers will always be your biggest advertisers,” she said. It's a philosophy born out of necessity. But it has also shaped how alcobev brands think about marketing itself. “The principles of marketing are the same whether it's personal care, beauty or alcobev. What changes is the complexity.” That complexity, according to Dasgupta, isn't just about navigating regulations. It's about understanding consumers, managing a diverse portfolio, and ensuring brands continue to grow despite having fewer traditional marketing levers than almost any other consumer category. India remains one of the world's most tightly regulated alcohol markets, where brands have to navigate different state regulations, on-trade and off-trade ecosystems, and restrictions on advertising products directly. For marketers, that has meant learning an entirely different language of brand building. Marketing hasn't changed, The rulebook has Dasgupta's own career has prepared her for exactly that. Rather than following a straight path, she has moved across FMCG, health and hygiene, beverages and now alcobev, picking up different lessons along the way. “I think the beauty is that I didn't have a linear career path, and I think it was very deliberate and intentional.” Each company, she said, has added a different layer to her understanding of marketing. “Unilever taught me to be extremely consumer-centric and always keep the consumer at the heart. Reckitt taught me commercial discipline, that marketing needs to lead to commercial and business growth. PepsiCo was about how brands stay relevant in culture.” Bringing those experiences together at Pernod Ricard has reinforced one belief. “The principles of marketing remain the same.” The environment, however, certainly doesn't. While referring to India as one of the markets where alcohol advertising is prohibited, she said, “The regulatory landscape is quite complex. That's the piece that one needs to wrap their minds around as you navigate and ensure that you're able to drive business growth.” That complexity extends well beyond regulation. “At a portfolio level, it's important for us to understand what is delivering the present and what will deliver tomorrow,” she said. “Where is growth coming from today, and where will growth come from in the future?” When consumers become the media channel Perhaps the biggest difference between alcobev and traditional consumer goods lies in how brands create awareness. Unlike an FMCG company, Pernod Ricard cannot advertise its alcohol products directly. “So the disadvantage that we have versus CPG is we cannot advertise products,” Dasgupta said. “We are in compliance with the guidelines that exist today.” Instead, the company builds visibility through compliant brand extensions such as packaged drinking water, while investing in passion points like cricket, music and digital platforms. “For us, the brand extension is a compliant business in itself and we can advertise that. We continue to double down on social, digital and influencer marketing for those businesses.” Furthermore, Dasgupta went on to say, “What we rely on is on-premise advocacy. We rely on sampling. We ensure that our liquids are extremely high quality so that when the moment of truth happens, consumers really love the product.” That has also meant new launches take longer to build. “Awareness build-up is much slower because consumers discover the product at the point of sale. That's very different from an FMCG brand.” Which naturally raises another question: if brands can't advertise products, who does the selling? “The consumers will always be your biggest advertisers,” Dasgupta said. “If you walk into an outlet and see someone drinking, it gives you confidence in the brand.” Word of mouth, she believes, becomes one of the category's most powerful marketing channels. “In a category where you can't advertise the product, consumers become your champions.” That consumer-first philosophy also shapes how global brands are adapted for India. For marketers outside the alcobev industry, the constraints may seem daunting. For Dasgupta, they've simply reinforced a timeless lesson. When the product can't do the talking, the brand, and ultimately the consumer, has to.

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