Food delivery startups have achieved big success in last few years and one of the major reasons is the busy life schedule Indians have developed due to working in corporate jobs. Swiggy and Zomato are 2 big names in the industry due to the service and discount offers they provide to the customer.
Recently, Swiggy took the act of serving its customer a bit too far. The company tried delivering food of price Rs 180 from Rajasthan to Chennai. Yes, you read that right!! Rajasthan to Chennai.
This happened when a guy named Bhargav Rajan ordered food on Swiggy from a nearby restaurant but he was shocked when he saw the delivery map. It showed that the delivery boy is coming from Rajasthan to deliver him the food to Chennai. He even tweeted about this and wrote “Wow @swiggy_in what are you driving?”
Wow @swiggy_in what are you driving? pic.twitter.com/0MlL1cxbZ2
— Bhargav Rajan (@bhargavrajan) February 17, 2019
Swiggy gave a witty reply to this and commented that they will surely look into this matter.
We'll fly to the moon and back for our customers! 😍#Anythingforourcustomers
^Zyn pic.twitter.com/vFaTM1RDiH
— SwiggyCares (@SwiggyCares) February 18, 2019
This seems to be the work of God of mischief Loki 😈 In all seriousness, we have highlighted this issue and taken it very seriously and are actively working on to avoid such mishaps in the future. Thank you for bringing this to light for us Hyperion 😉 Bon appetite!
— Swiggy Cares (@SwiggyCares) February 17, 2019
Twitter users were shocked to see all this. They started praising Swiggy for its customer service and some even requested Swiggy to pick them up.
1.
@SwiggyCares Really support the customers well all they believe is customer comes first also the only best customer support in the Ecommerce industry….
— Sheik (@Sheik85931495) February 19, 2019
2.
Wow 😲😲 for ₹138 they're coming from Bangalore , this is called determination for work !!! Keep going #SwiggySurprise
— rajneesh (@kaunrajneesh) February 18, 2019
3.
Hey swiggy, I just missed my flight from Jaipur to Banglore…. Can you please pick up me. Please ping me once you reach Jaipur.
— iChanakya (@Chainakya) February 18, 2019
4.
That’s some customer service! 😄
— Cara 🇮🇳 (Modi ji ka parivaar) (@Cara07352870) February 18, 2019
This is a perfect marketing stunt to get fame in the online audience and make a connection with customers stronger. Social Media is definitely becoming the most favorite medium for modern brands to interact with their audience. Kudos to such marketing skills.
Also Read: Height Of Customer Care: Zomato Tells Customer ‘Maa Kasam’ You’ll Get Refund
