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Order Volumes Up 17% & GMV Surges 24% YoY During Black Friday Sales 2024: Unicommerce

MM Desk by MM Desk
December 4, 2024
in What’s Buzzing
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Order Volumes Up 17% & GMV Surges 24% YoY During Black Friday Sales 2024: Unicommerce

According to one of India’s leading e-commerce enablement SaaS platforms- Unicommerce, this year has witnessed a 17% jump in order volumes during FY25’s Black Friday sales (Nov 27- Nov 30, 2024) over last year’s equivalent sales (Nov 22- Nov 25, 2023) with the gross merchandise value (GMV) growing at 24% YoY when compared with the corresponding period of previous year.

That being said, some of the categories that, as per Unicommerce, saw an increase in order volumes included beauty, wellness and personal care products with over 34% growth as compared to that during last year’s sales and the products that were most in demand during this period were perfumes, deodorants and makeup items.

Furthermore, fashion and accessories also recorded an over 20% YoY increase in e-commerce order volumes this season, with kids apparel, travel accessories and toys and baby products taking the limelight.

These findings from Unicommerce came after an analysis of over 10 million order items processed through the platforms during the sale period of both the years, and highlighted that during the period of Black Friday Weekend, it was FMCG and agricultural products which witnessed over 34% YoY increase in order volumes pointing to high demand for plant nutrition items and healthy eatables.

The health and pharma category, on the other hand, recorded over 50% growth in order volumes, with health devices, nutraceuticals and supplements being the category highlights. Additionally, the home decor segment, which has emerged as a mainstream category across e-commerce over the last few years, saw over 40% YoY growth in order volumes during the sale. This was led by decorative items and furnishing products.

This time around, it was both brand websites and marketplaces who recorded similar growth during the Black Friday sale and recorded an uptick of over 17% and 18%, respectively in order volumes compared to last year.

Unicommerce’s report also highlighted one more interesting point- the rise of average order value during Black Friday Sale weekend, wherein wearables saw a growth in AoV by over 200% and other items and categories like computers and laptops and fashion and accessories  witnessed over 25% increase in AoV each, followed by other segments like home furniture and home furnishing items which saw the AoV go higher to over 24% and 28% respectively during the Black Friday sale this year as compared to the last year.

“Every year, Black Friday sales act as a good closure to the year’s e-commerce sale events. As we continue to see rising consumer demand, these insights provide a broad picture of the evolving e-commerce industry in India”, said Kapil Makhija, MD & CEO of Unicommerce.

With a 930 Mn+ annual transaction run rate, 3550+ clients, 8800+ client warehouses and 3150+ client stores, Unicommerce works with India’s marquee brands, leading marketplaces, and logistics service providers to technologically enable end-to-end management of their e-commerce operations. Beyond India, Unicommerce also serves clients in the Middle East & Southeast Asia.

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Every marketer talks about building awareness, few have to build it without talking about the product. India's alcobev industry has spent decades navigating that paradox. Direct product advertising isn't permitted, making surrogate advertising only one part of the marketing equation. The bigger challenge has always been earning something no media budget can buy: consumers who become advocates for the brand. For Debasree Dasgupta, Chief Marketing Officer, Pernod Ricard India, that's the category's biggest truth. “Consumers will always be your biggest advertisers,” she said. It's a philosophy born out of necessity. But it has also shaped how alcobev brands think about marketing itself. “The principles of marketing are the same whether it's personal care, beauty or alcobev. What changes is the complexity.” That complexity, according to Dasgupta, isn't just about navigating regulations. It's about understanding consumers, managing a diverse portfolio, and ensuring brands continue to grow despite having fewer traditional marketing levers than almost any other consumer category. India remains one of the world's most tightly regulated alcohol markets, where brands have to navigate different state regulations, on-trade and off-trade ecosystems, and restrictions on advertising products directly. For marketers, that has meant learning an entirely different language of brand building. Marketing hasn't changed, The rulebook has Dasgupta's own career has prepared her for exactly that. Rather than following a straight path, she has moved across FMCG, health and hygiene, beverages and now alcobev, picking up different lessons along the way. “I think the beauty is that I didn't have a linear career path, and I think it was very deliberate and intentional.” Each company, she said, has added a different layer to her understanding of marketing. “Unilever taught me to be extremely consumer-centric and always keep the consumer at the heart. Reckitt taught me commercial discipline, that marketing needs to lead to commercial and business growth. PepsiCo was about how brands stay relevant in culture.” Bringing those experiences together at Pernod Ricard has reinforced one belief. “The principles of marketing remain the same.” The environment, however, certainly doesn't. While referring to India as one of the markets where alcohol advertising is prohibited, she said, “The regulatory landscape is quite complex. That's the piece that one needs to wrap their minds around as you navigate and ensure that you're able to drive business growth.” That complexity extends well beyond regulation. “At a portfolio level, it's important for us to understand what is delivering the present and what will deliver tomorrow,” she said. “Where is growth coming from today, and where will growth come from in the future?” When consumers become the media channel Perhaps the biggest difference between alcobev and traditional consumer goods lies in how brands create awareness. Unlike an FMCG company, Pernod Ricard cannot advertise its alcohol products directly. “So the disadvantage that we have versus CPG is we cannot advertise products,” Dasgupta said. “We are in compliance with the guidelines that exist today.” Instead, the company builds visibility through compliant brand extensions such as packaged drinking water, while investing in passion points like cricket, music and digital platforms. “For us, the brand extension is a compliant business in itself and we can advertise that. We continue to double down on social, digital and influencer marketing for those businesses.” Furthermore, Dasgupta went on to say, “What we rely on is on-premise advocacy. We rely on sampling. We ensure that our liquids are extremely high quality so that when the moment of truth happens, consumers really love the product.” That has also meant new launches take longer to build. “Awareness build-up is much slower because consumers discover the product at the point of sale. That's very different from an FMCG brand.” Which naturally raises another question: if brands can't advertise products, who does the selling? “The consumers will always be your biggest advertisers,” Dasgupta said. “If you walk into an outlet and see someone drinking, it gives you confidence in the brand.” Word of mouth, she believes, becomes one of the category's most powerful marketing channels. “In a category where you can't advertise the product, consumers become your champions.” That consumer-first philosophy also shapes how global brands are adapted for India. For marketers outside the alcobev industry, the constraints may seem daunting. For Dasgupta, they've simply reinforced a timeless lesson. When the product can't do the talking, the brand, and ultimately the consumer, has to.

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