Bolstering its Customer Experience (CXM) practice and reinforcing its commitment to accelerating growth for clients with innovative, integrated solutions, Dentsu India has now appointed Devang Shah as Chief Business Officer- Consumer, Industrials & Commerce, and Hemant Kshirsagar as Chief Business Officer- Financial Services & FinTech.
According to the network agency, these appointments are pivotal to dentsu India’s ambition to be a full-spectrum Marketing X Tech X Consulting powerhouse.
That said, in his new role, Shah will lead the non-BFSI segment, focusing on client relationships and overall growth and expand the network’s presence in the luxury and precious jewellery sectors.
Bringing decades of expertise, Shah and Kshirsagar will play key roles in expanding CXM capabilities and enhancing delivery excellence whilst collaborating across the network to deliver integrated solutions that tackle complex business challenges and drive measurable results through marketing, technology, and consulting.
Commenting on his new role, Devang Shah said, “Dentsu’s ambitious vision and integrated approach to marketing, technology, and consulting present an exciting opportunity to drive industry-leading solutions. I look forward to helping brands navigate an ever-evolving marketplace.”
To this, Hemant Kshirsagar added, “I am excited to join dentsu and look forward to leveraging our expertise in financial services, technology, and integrated marketing to deliver accelerated growth and unlock new opportunities for our financial services clients.”
Furthermore, Harsha Razdan, CEO, South Asia, dentsu, also commented, “At dentsu, we’re driven by the mission to create real growth for our clients by tackling their most complex challenges. Devang and Hemant bring the strategic vision and deep industry expertise needed to accelerate this journey. Their leadership will be crucial in expanding our CXM capabilities and enhancing our customer experience impact across all practices and expertise. I am confident that they will empower our clients to grow, acquire, and retain customers more effectively by harnessing the full potential of our integrated solutions in an ever-evolving marketplace.”
