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2 minutes read

Truecaller Faces Backlash Because Of A Bug Trying To Add Users Accounts To UPI

| Published on July 30, 2019

Truecaller app that has been a saviour for many in the country that faces severe issue of span calling was recently hit by a bug where people complained that the app tried to sign them up for its UPI-powered payments service called Truecaller Pay without their permission. 

Users took to Twitter as well as the Google Playstore listing to share their concerns. They shared how they found text messages on their phone showing Truecaller had tried to register their bank accounts for its payments service. 

“We have discovered a bug in the latest update of Truecaller that affected the payments feature, which automatically triggered a registration post updating to the version,” Truecaller said. “This was a bug and we have discontinued this version of the app so no other users will be affected. We’re sorry about this version not passing our quality standards. We’ve taken quick steps to fix the issue, and already rolled out a fix in a new version. For the users already affected, the new version with the fix will be available shortly, however, in the meanwhile they can choose to manually deregister through the overflow menu in the app.”

According to Truecaller, its recently rolled out version 10.41.6 for Android has caused the automatic registrations. The company has stopped the rollout version and has published a new version in the Google Play Store with a fix that will reach the users shortly. 

“The bug only affected a small fraction of Truecaller’s Android users in India,” Truecaller added. “The rollout of the update was halted immediately after users reported the issue. Any users who have been registered for UPI services will automatically be deregistered at the back end. An updated version with the fix will be rolled out to all users soon.”

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