| 3 minutes read

3 minutes read

Indigo Faces Backlash On Twitter For Making All Seats Chargeable During Web Check In

| Published on November 26, 2018

Airlines are facing a bad time in India, The amount of loss faced by these companies in the last quarter expresses the condition in a better way. Jet Airways had registered losses of Rs. 1297 crore in the last quarter, SpiceJet lost Rs. 380 crore, while Indigo reported losses of Rs. 652 crore.

To overcome this loss, IndiGo has announced to start charging for web check-in of all seats as carriers continue to look for ways to make up for higher costs.


Indigo said it has revised its policies since Nov. 14 to make all seats selected online chargeable, according to a series to tweets by the airline. It will cost between Rs 100 and Rs 800 depending on the preference. This isn’t a sudden move as India’s airlines have been charging customers extra amounts to choose premium seats while checking in online.

Meanwhile, the Ministry of Civil Aviation has said that it is reviewing charges levied by airlines for web check-ins for all seats. “MoCA has noted that airlines are now charging for web check-in for all seats. We are reviewing these fees to see whether they fall within the unbundled pricing framework,” the ministry said in a tweet.

The major reasons for this are rising fuel prices, a weaker rupee and competitive fares. IndiGo, Jet Airways Ltd. and SpiceJet Ltd., which account for 70 percent of the market, reported a combined net loss before tax of more than Rs 2,600 crore—the highest in three years.

This made Twitter users express their anger and some prominent people including Paytm CEO Vijay Shekhar Sharma, Ritesh Banglani were quick to share their views.

Even MPs got involved. Derek O’Brien said that there was already a Parliamentary report that had slammed Indigo.

And it didn’t take long for the jokes to start:

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