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2 minutes read

Bata Charged Customer To Pay Rs 3 For Bag, Ended Up Paying Rs 3000 Fine

| Published on April 16, 2019

Bata India Limited has been fined Rs. 9,000 for asking a customer to pay Rs. 3 for a carry bag

In a complaint filed by a customer, Chandigarh consumer forum has slammed Bata India Limited to pay Rs.9,000 to the customer for deficiency in services after

In his complaint, Chandigarh resident Dinesh Prasad Raturi told the consumer forum that he had purchased a pair of shoes on February 5 from a Bata store located in sector 22D where they charged him Rs. 402 which included charges for a paper bag. Raturi told the forum that charging him for the bag, Bata was also endorsing its brand on the bag which was not justified.

The complainant sought a refund of Rs 3 and compensation for deficiency in services. Countering this, Bata India refuted the allegations of deficiency in services. The forum said compelling a customer to pay for a paper bag was a clear deficiency in service as it was the store’s duty to provide a free bag to the customer who had purchased their product.

The consumer forum has also directed Bata India to provide free paper bags to its customers. It also observed that if the companies were really worried about the environment, they should provide free environment-friendly bags to their customers.

The forum in its decision has directed Bata India Limited to refund the cost of the bag (Rs 3) with litigation charges, i.e. Rs 1000.

Besides asking Bata to pay Rs 3000 as compensation to the customer for the mental agony caused by a deficiency in services, the forum has also directed the leading shoe brand to deposit Rs 5,000 in the legal aid account of the State Consumer Disputes Redressal Commission.

The Chandigarh consumer forum’s decision is indeed an eye-opener for stores that compel customers to pay up to Rs. 5 for carry bags.

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